Conference AdInsure CRM - Adacta
Conference
Shine in the age of the customer:
How can an insurance company benefit from CRM

Join us at the event in Belgrade | 30.9.2015 | Radisson Blu | 9:00 - 13:00

Reserve a seat

About the conference

Insurance companies all over the world try to optimize internal resources, be compliant with regulations and deliver better customer experience for a customer who is more and more educated, demanding and digitalized. Choosing the right IT solution to support this pocesses is not an easy decision to make.

With this in mind, Microsoft and Adacta will organize a half-day conference, where experts from the field will present how customer relationship management can help insurance companies to optimize resources, recognize new sales opportunities and deliver a better customer experience.

We invite CEO, sales, marketing and customer service directors and managers, to join us. 

Tatjana Lukić

Regional Director, Microsoft Business Solutions


"Insurance companies all over the world try to optimize internal resources, be compliant with regulations and deliver better customer experience for a customer who is more and more educated, demanding and digitalized."

Who should attend

When & where

30. september
2015 at 9:00

in Radisson Blu Hotel Belgrade
(free parking in the hotel)

The speakers

Veronika Tasić

Consultation

Manager

Veronika Tasić

Senior consultant, specializing on financial services and helping companies in financial industry see top-line improvement programms and bottom-up restructuring and process optimization.
Dejan Blatnik

Sales and Business Development Manager

Dejan Blatnik, Adacta

Senior business solution consultant with many years of intrnational experiences, helping companies to recognize right IT solutions for their business.
Rok Zupančič

CRM

Architect

Rok Zupančič, Adacta

CRM solution architect, helping companies to adopt CRM solution to their industry specific and business needs. Extensive industry knowledge and IT excellence, along with certification for developing and implementing Microsoft Dynamics CRM solution.
Marija Blagojević

Head of marketing
and distribution

Marija Blagojević, AXA

Marketing and Distribution Network Director at Axa Osiguranje.

The programme

9:00 - 9:15
Welcome speech (Tatjana Lukić, Microsoft | Matjaž Fajfar, Adacta)
9:15 - 9:45
Customers are your competitive advantage (Veronika Tasić, PwC)
About the lecture

Supported by the insigts from PricewaterhouseCoopers, one of the Big Four Auditors in the world, attendes will hear why it is important to be a customer centric company and how some leading insurance companies in the region benefit from putting a customer into the center of their business.

Lecturer

Veronika Tasić, PwC

Consultation
Manager

More about Veronika Tasić >>

9:45 - 10:15
AdInsure.CRM marketing module (Dejan Blatnik, Adacta)
About the lecture

How can CRM increase marketing effectiveness, recognize the most effective channels of communication, connect sales and customer service for a better outcome for a customer and insurance companies. Attendees will see how can insurance companies benefit from email marketing and examples of nurture marketing.

Lecturer

Dejan Blatnik, Adacta

Sales and Business
Development Manager

More about Dejan Blatnik >>

10:15 - 10:45
AdInsure.CRM sales module (Dejan Blatnik, Adacta)
About the lecture

Sales representatives will see the sales module in action. 360 degree customer view, intelligent cross-seel and up-sell recommendation, monitoring sales performance and synchronizing sales activities for a better sales performance.

Lecturer

Dejan Blatnik, Adacta

Sales and Business 
Development Manager

More about Dejan Blatnik >>

10:45 - 11:00
Coffee break
11:00 - 11:30
AdInsure.CRM customer care module (Rok Zupančič, Adacta)
About the lecture

Customer service managers and directors will see how they can benefit from a single entry point for customers, what does it mean to have an omni channel support and how to automate routing rules based on case classification.

Lecturer

Rok Zupančič, Adacta

CRM
Manager

More about Rok Zupančič>>

11:30 - 12:00
Case Study: Implementing AdInsure.CRM in Axa Osiguranje (Marija Blagojević, AXA Osiguranje)
 
About the lecture

What are key benefits of implementing CRM solution into an insurance company. How to choose the right solution, what to expect, how company has to adapt to become a customer centric company form the eyes of an insurance company that already uses AdInsure.CRM solution.

Lecturer

Marija Blagojević, AXA

Head of Marketing and
Distribution Network

More about Marija Blagojević>>

12:00 - 13:00
Lunch and invidual consultations with Microsoft's and Adacta's representatives

Join the conference

30.9.2015 
We invite you to join us in Belgrade, Radisson Blue Hotel.

Reserve a seat